Shipping policy

Welcome to FilePataka. This Shipping and Delivery Policy explains how products purchased through our website are delivered to customers.

FilePataka primarily sells digital products, including ebooks, PDFs, templates, graphics, AI prompts, educational resources, and other downloadable content. We do not offer physical shipping for digital products.

1. Digital Product Delivery

All digital products purchased through FilePataka are delivered electronically.

Depending on the product and website features, delivery may take place through:

  • Direct download links on the order confirmation page.

  • Download links sent to your registered email address.

  • Access through your FilePataka customer account.

  • Email delivery or other electronic methods specified on the product page.

No physical package will be shipped for a digital-only purchase.

2. Delivery Time

We aim to provide access to digital products as soon as payment is successfully confirmed.

In most cases, products are available immediately or within a short period after payment verification. However, delivery may occasionally be delayed due to payment verification, technical issues, server interruptions, or other circumstances beyond our reasonable control.

If a product has a specific delivery timeline, it will be communicated on the relevant product page.

3. Delivery Charges

Digital products do not require physical shipping. Therefore, no physical shipping charges apply to digital-only orders.

The total purchase price and any applicable taxes or other charges will be displayed during checkout, where required.

4. Downloading Your Purchase

After completing your purchase, follow the download instructions provided on the order confirmation page or in your delivery email.

You are responsible for providing a valid email address, maintaining access to your account, and ensuring that your device and software support the purchased file format.

Please check your inbox, spam folder, and junk folder if you cannot find the delivery email.

5. Delayed or Missing Delivery

If you have completed payment but have not received your digital product, please:

  1. Confirm that your payment was successful.

  2. Check your registered email address, including spam and junk folders.

  3. Revisit the order confirmation page or your customer account, if available.

  4. Contact our support team with your order number and payment reference.

We will make reasonable efforts to verify your order and restore access or provide the purchased product.

6. Incorrect Email Address

Customers are responsible for entering a correct email address during checkout.

If you entered an incorrect email address, please contact our support team with your order details. We may request additional information to verify the purchase before updating the delivery details or restoring access.

7. Technical Issues

If a download link does not work or a purchased file is corrupted, please contact us.

We will make reasonable efforts to resolve the issue, provide a replacement file, or restore access where appropriate.

If we cannot deliver the purchased product or resolve a qualifying issue, our Return and Refund Policy will apply, subject to applicable law.

8. Physical Products

Unless expressly stated on a product page, FilePataka does not sell or ship physical products under this policy.

If physical products are introduced in the future, the applicable shipping charges, delivery estimates, and other relevant terms will be disclosed separately.

9. Contact Us

If you have questions about digital delivery or need assistance with an order, please contact us using the official contact information published on the FilePataka website.

Website: FilePataka

Thank you for shopping with FilePataka.