Refund policy

Welcome to FilePataka. We sell digital products and downloadable content. Please read this Return and Refund Policy carefully before making a purchase.

1. Digital Products Policy

FilePataka primarily offers digital products, including ebooks, PDF files, templates, graphics, educational materials, AI prompts, and other downloadable resources.

Since digital products can be accessed, downloaded, or copied immediately after purchase, all sales are generally final and non-refundable once the digital product has been delivered or accessed, except where a refund is required by applicable law or expressly approved under this policy.

2. Eligibility for Refunds

A refund may be considered in the following circumstances:

  • Duplicate payment: You were charged more than once for the same order.

  • Product not received: You completed payment but did not receive access to your purchased product, and our support team cannot resolve the issue.

  • Incorrect product delivered: The product delivered is materially different from the product described on our website.

  • Corrupted or defective file: The purchased file is damaged, unusable, or cannot be accessed, and we are unable to provide a working replacement.

  • Unauthorized transaction: You believe a payment was made without your authorization. Such cases may require verification and investigation.

Refunds are assessed individually and are subject to applicable law and payment-provider requirements.

3. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • You change your mind after purchasing a digital product.

  • You purchased the wrong product or selected the wrong item.

  • You no longer need or want the product.

  • You lack the software, device, or technical knowledge required to use a product where the requirements were clearly disclosed before purchase.

  • You have downloaded, accessed, or used the product and it matches its description.

  • You expected features, results, bonuses, or content that were not advertised or promised.

  • You provide incorrect contact details or fail to check your email, spam, or junk folder.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

4. How to Request a Refund

To request a refund, contact our support team using the contact details published on the FilePataka website.

Please include:

  • Your full name.

  • Your order number or transaction ID.

  • The email address used for the purchase.

  • The product name.

  • A clear explanation of the issue.

  • Relevant screenshots or payment proof, if applicable.

Please submit your request as soon as possible after discovering the problem so we can investigate and assist you.

5. Refund Review and Processing

We will review your request and may contact you for additional information.

If a refund is approved, it will generally be processed through the original payment method wherever possible. Processing times depend on the payment provider, bank, and payment method.

Any applicable refund amount and processing details will be communicated when the refund is approved.

6. Failed Payments

If your payment fails but an amount is deducted from your bank account or payment method, the amount may be automatically reversed by the payment provider.

If the amount is not reversed within the timeframe specified by your bank or payment provider, please contact our support team with the transaction details.

7. Product Access and Technical Issues

If you experience difficulties downloading or accessing