Privacy policy

Welcome to FilePataka (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us when accessing or using our website.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase digital products, create an account, or contact our support team.

By using FilePataka, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

A. Personal Information

When you purchase a product, register an account, or contact us, we may collect:

  • Name

  • Email address

  • Mobile number, if provided

  • Billing information, where applicable

  • Account login details

  • Order details and purchase history

  • Information you voluntarily provide when contacting support

B. Payment Information

Payments may be processed through third-party payment gateways.

We may receive transaction references, payment status, order amounts, and limited payment-related information necessary to confirm and manage your purchases.

We do not intend to store complete payment card details, card security codes, or other sensitive payment credentials on our own servers.

Payment processing is subject to the relevant payment provider’s privacy policy and terms.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited and time spent on our website

  • Referral URLs

  • Approximate location derived from technical information

  • Cookies and similar technologies, where enabled

D. Communications

If you contact us by email, contact form, or another supported communication channel, we may retain your messages and the information needed to respond to your request.

2. How We Use Your Information

We may use collected information to:

  • Process orders and confirm payments.

  • Deliver digital products and download links.

  • Create and manage customer accounts.

  • Provide customer support and resolve complaints.

  • Send order confirmations, receipts, and important service notifications.

  • Prevent fraud, unauthorized transactions, and misuse of our website.

  • Improve our website, products, services, and customer experience.

  • Maintain accounting, tax, and other legally required records.

  • Send promotional messages where permitted by law and, where required, with your consent.

  • Comply with applicable legal obligations.

3. Cookies and Similar Technologies

FilePataka may use cookies and similar technologies to maintain sessions, remember preferences, understand website usage, measure advertising performance, and improve functionality.

You may be able to manage cookies through your browser settings or any consent controls provided on our website.

Disabling certain cookies may affect some website features.

If we use third-party analytics or advertising services, those services may process information according to their own privacy policies and applicable settings.

4. Sharing of Information

We do not sell your personal information as a standalone product.

We may share relevant information with the following parties when necessary:

  • Payment providers: To process payments, verify transactions, and prevent fraud.

  • Hosting and technology providers: To operate, secure, and maintain our website.

  • Digital delivery providers: To provide access to purchased products.

  • Analytics and advertising providers: To understand website performance and measure marketing campaigns, subject to applicable requirements.

  • Professional advisers: Such as accountants, auditors, and legal advisers when reasonably necessary.

  • Government or law enforcement authorities: Where disclosure is required by law or valid legal process.

  • Business successors: In connection with a merger, restructuring, or transfer of business, subject to applicable law.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, security, dispute resolution, and legal or accounting obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law and legitimate record-retention requirements.

6. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

You should use strong passwords, keep your login credentials confidential, and notify us if you suspect unauthorized access to your account.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing relies on consent.

  • Request information about how your personal information is processed.

  • Raise a complaint or grievance regarding the handling of your information.

  • Opt out of promotional communications.

To exercise an applicable right, contact us using the details provided in the Contact Us section.

We may need to verify your identity before fulfilling a request. Some information may need to be retained to comply with legal obligations or resolve disputes.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

We do not control the privacy practices of those third parties. Please review their respective privacy policies before sharing personal information with them.

9. Children's Privacy

FilePataka is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

10. International Data Processing

Our hosting, payment, analytics, or technology providers may process information in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure such processing complies with relevant data protection requirements.

11. Marketing Communications

We may send promotional emails or messages where legally permitted.

You can opt out of promotional communications by following the unsubscribe instructions included in the message or by contacting us.

Even if you opt out of marketing, we may still send essential transactional messages relating to your purchases, account, security, or support requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the official contact details or support form published on the FilePataka website.

Website: FilePataka

We will review privacy-related requests and respond in accordance with applicable law.